Our promise

Who we are Well Found Co. ("we", "us", "our") is a marketing strategy consultancy operating at wellfoundco.uk.

This policy explains how we collect, use, and protect your personal data when you visit our website, submit a form, or work with us. We are the data controller for the information described in this policy.

What information we collect

• Contact details you provide through our booking form or contact form: name, email address, business name, website or social links, and your answers to questions about your marketing and business challenges.

• Correspondence: anything you share with us by email or during a call.

• Technical and usage data collected automatically via cookies, such as IP address, browser type, and how you use our website.
  Payment information (processed by Squarespace Payments

• Newsletter/mailing list details

How we use your information

• To respond to enquiries and book discovery calls.

• To prepare for and deliver our services, including audits, strategy work, and ongoing consultancy.

• To send information you've requested, or marketing communications you've opted into.

• To improve our website and services.

• To meet our legal and accounting obligations.

Our legal basis for processing

• Contract - to provide the services you've booked or purchased.

• Consent - for marketing communications and non-essential cookies, which you can withdraw at any time.

• Legitimate interests - to respond to enquiries, improve our website, and run our business, balanced against your rights.

• Legal obligation - to meet accounting, tax, and other legal requirements.

Who we share your information with

We share limited personal data with trusted third parties who help us run our business, including our website host and form provider (Squarespace), and any payment processor, email marketing platform, or call-booking tool we use.

We do not sell your personal data to third parties. Cookies Our website uses cookies and similar technologies to help it function and to understand how visitors use it. Essential cookies are needed for the site to work; others, such as analytics cookies, are only used with your consent, which you can withdraw at any time through your browser settings or our cookie banner.

How long we keep your information

We keep personal data only as long as necessary for the purpose it was collected, typically for the duration of our working relationship plus a period to meet legal and accounting requirements, after which it is securely deleted or anonymised.

How we protect your information

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, including relying on Squarespace's built-in security and limiting access to your data to those who need it.

International transfers

Some of our third-party providers, including Squarespace, may store or process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data to UK standards.

Your rights Under UK data protection law, you have the right to:

• Access the personal data we hold about you.

• Ask us to correct inaccurate data.

• Ask us to delete your data, in certain circumstances.

• Restrict or object to our processing of your data.

• Request a copy of your data in a portable format.

• Withdraw consent at any time, where we rely on consent.

To exercise any of these rights, contact us at rklayram@gmail.com.

How to complain

If you're unhappy with how we've handled your personal data, please contact us first at rklayram@gmail.com so we can try to put it right.

We'll acknowledge your complaint within 30 days of receiving it, keep you updated while we look into it, and let you know the outcome. If you're not satisfied with our response, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The most recent version will always be available on this page, with the date it was last updated shown above.

Contact us

If you have any questions about this policy or how we handle your data, contact us at ruby@wellfoundco.uk